Listening in Conflict: Free/Downloadable

Let's face it -- we've all had trouble doing it, including me. It's hard to listen when we're bursting at the seams. But conflicts don't get solved unless we're willing and able to hear the other person out. The only time this doesn't apply is when someone's being abusive or disrespectful. But in regular, day-to-day conflicts, if we can garner up the gumption to take the high ground, we stand a good chance of setting the tone to get the conflict resolved. So, give this a try, and let me know how you do. Teachers, feel free to download this and try it with your class:

7 Steps for Listening in Conflict


• Keep an open mind, even if you disagree.


• Keep your tone of voice, facial expression and body language neutral.


• Try to put yourself in the other person’s shoes.


• Breathe deeply and refrain from interrupting.


• Paraphrase what was said and ask for clarification where needed.


• Be respectful even when angry.


• Give your point of view after you’ve fully heard the other person out.

Taking the high road prevents moments like this.

Avoid preaching and criticizing.

Model how to listen so they can do it too.

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